👪 About the Customer Implementation team
The Customer Implementation Manager at MakiPeople holds a pivotal place at the intersection of technology and customer experience. Your primary mission is to streamline the integration of MakiPeople’s advanced AI solutions into our clients’ operations, setting the stage for their success from the outset.
You’ll be at the heart of client engagement, ensuring a straightforward, effective setup and training process for our platform. Your collaboration with internal teams is crucial to deliver a successful implementation experience for both recruiters and candidates.
In this role, you’re not simply checking boxes; you’re building relationships and guiding clients through each step, always focusing on ease of use and maximum platform engagement. Your commitment to excellence and a client-centered approach will not only meet but surpass our clients’ expectations, leading to better recruitment outcomes.
Dealing with any challenges head-on, you’ll provide timely, empathetic solutions that strengthen trust and lay the groundwork for lasting partnerships. Your work is impactful, paving the way for the future of HR technology with our AI-driven assessment tools.
In this role of Customer Implementation Manager, your impact is substantial—you don’t just start our clients on their journey with MakiPeople; you’re driving the evolution of recruitment, ensuring our technology meets its full potential with each client we serve.
💪 About your missions
Go-Live Excellence
Manage and execute the customer implementation process with a focus on smooth and efficient transitioning to MakiPeople’s platform, delivering an experience that consistently exceeds customer expectations.
Commit to having customers fully operational on the platform by the promised go-live date, showcasing our reputation for dependability and attention to detail.
Elevate the standard for assessment experiences by blending visually appealing branding with thoughtfully engineered functionality that benefits both candidates and recruiters.
Innovative Experience Creation
Lead the charge in crafting cutting-edge assessment protocols that are not only powerful but also user-friendly, ensuring an exceptional and memorable experience for candidates.
Innovate our training methodology to thoroughly equip users with the skills and confidence needed to harness the full capabilities of our AI-powered platform.
Design an implementation journey that epitomizes innovation and sophistication, creating an impactful and lasting positive impression on all stakeholders engaged with our platform.
Cross-functional Collaboration
Act as the central coordinator between Product, Tech, Science, Sales, Care and Success teams to ensure a synergistic approach to the platform’s deployment and client satisfaction.
Facilitate open lines of communication with the Product and Tech teams to guarantee that technical functionalities and upgrades are flawlessly incorporated into the implementation plan.
Collaborate closely with the Science team to certify that AI-powered assessments are tailored to meet each client’s unique criteria, emphasizing scientific integrity and applicability.
Partner with Sales and Success teams to align client expectations with the delivery of our services, converting sales agreements into operative success stories from the get-go.
Project Management Excellence
Apply expert project management techniques to oversee the entire implementation process, from meticulous planning to successful execution.
Set definitive project milestones and distribute responsibilities clearly, ensuring accurate timelines while preemptively identifying and addressing potential risks.
Embrace a disciplined approach to managing implementation projects, maintaining transparency with regular updates, stakeholder engagements, and systematic progress reviews.
Eventually as one of the early employee of MakiPeople, you’ll be be able to shape the future of the team. We share as much ownership on the way we work and on the product itself as we can as we’re convinced our success is 99% due to our team.
